Call-Tracking Execs Plead Guilty in Tech Support Fraud Scheme
Two former executives from a call-tracking company have pleaded guilty to concealing a widespread tech support fraud operation. The scheme, which targeted individuals globally, involved deceptive tactics and significant financial losses for victims.

Two former executives of a call-tracking and analytics company pleaded guilty to concealing a years-long tech support fraud scheme that victimized individuals worldwide.
Former CEO **Adam Young** (from Miami, Florida) and former CSO **Harrison Gevirtz** (from Las Vegas, Nevada) admitted to a misprision of a felony charge, which carries a maximum penalty of three years in federal prison, a fine of up to $250,000, or both, and are scheduled for sentencing on June 16.
### Details of the Scheme
According to court documents, they operated the **C.A. Cloud Attribution, Ltd.** business (using the C.A. Cloud tradename) between early 2017 and April 2022, providing telephone numbers, call recordings, call forwarding, and call-tracking services to many customers they knew were also engaged in telemarketing and tech support fraud scams.
The fraudsters behind these schemes placed deceptive pop-up ads on users' computers, falsely claiming the systems were infected with malware. Victims were then directed to call center agents who requested hundreds of dollars for fictitious technical services, often impersonating **Microsoft** and **Apple**.
Some scammers allegedly remotely accessed victims' computers, stealing personal and financial information to withdraw funds without authorization.
### Aiding and Abetting
Despite knowing that some customers were involved in fraudulent activities, **Young** and **Gevirtz** failed to report them to law enforcement. Instead, prosecutors allege they advised customers to use large pools of rotating telephone numbers to reduce complaints and prevent account terminations.
They also directed their company's sales staff to market services to businesses known to be engaged in fraud and, on occasion, introduced fraudsters to one another to facilitate the buying and selling of calls.
"What the CEO and CSO of this well-known call tracking and analytics company did was downright despicable," said **Ted E. Docks**, special agent in charge of the **FBIβs** Boston Division.
"By their own admission, they willfully profited from telemarketing and tech support scammers, here and abroad, who preyed on the elderly, exploited the vulnerable, and drained victims of their life savings and peace of mind. Behind every fraudulent call was a real person left frightened, humiliated, or financially shattered."
### Call Center Involvement
**Young** and **Gevirtz** also owned and operated a call center in Tunisia from 2016 through April 2022, where some employees engaged in tech support fraud. This involved fraudulently accessing victims' computers via compromised links, posing as an official technical support service, and sending false invoices.
In August 2024, the leader of a tech support fraud scheme was sentenced to seven years in prison after collecting more than $6 million from at least 6,500 elderly victims in the United States and Canada.
According to the **FBI's** 2025 Internet Crime Report, Americans lost at least $2.1 billion to tech support fraud last year, based on data collected from nearly 48,000 complaints received by the FBI's Internet Crime Complaint Center (**IC3**) in 2025.

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