## Aiding and Abetting: The Tech Support Scam Unravels **Adam Young** and **Harrison Gevirtz** admitted to supplying phone numbers, call routing, tracking tools, and forwarding services to telemarketing fraudsters based in India. These services enabled a sophisticated scam targeting the elderly and disabled. The fraudsters used fake pop-up messages to convince victims that their devices were infected with malware. Victims were then instructed to call numbers routed to call centers in India, where scammers pressured them to pay for bogus technical support. In some cases, the scammers gained remote access to victims' devices, stealing financial information. ## C.A. Cloud Attribution: The Enabler Young and Gevirtz operated a U.S.-based tech firm, **C.A. Cloud Attribution**, which facilitated the scheme from 2016 to 2022. They also owned a call center in Tunisia, where some employees participated in the tech support fraud. Despite becoming aware of their customers' fraudulent activities in 2017, they continued to provide services and actively helped them evade detection. Prosecutors detailed how Young and Gevirtz advised the scammers on techniques to avoid detection, including using large pools of telephone numbers and regularly rotating the numbers displayed on the pop-up ads. They also promoted the fraud centers and connected them with other potential collaborators. ## Justice Department Cracks Down "By their own admission, they willfully profited from telemarketing and tech support scammers, here and abroad, who preyed on the elderly, exploited the vulnerable, and drained victims of their life savings and peace of mind,” stated **Ted Docks**, special agent in charge of the FBI’s Boston Division. Young and Gevirtz are scheduled for sentencing on June 16 and face a maximum sentence of three years. The Justice Department has previously secured convictions against four Indian nationals and one American for their roles in the tech support fraud scheme. ## Congress Demands Action from Telecoms These guilty pleas are part of a broader effort to combat digital scams. Several members of Congress, including U.S. Congress Joint Economic Committee Chairman **David Schweikert** (R-AZ) and Ranking Member **Maggie Hassan** (D-NH), have urged major telecommunications companies to strengthen their anti-scam measures. In a letter to **AT&T**, **T-Mobile**, and **Verizon**, they demanded information on the companies' efforts to identify and curb scam calls and texts. They emphasized the increasing difficulty in distinguishing scam communications from legitimate messages and the heavy burden placed on consumers for detection. "Consumers need to be able to trust that the calls and texts they receive – from their doctor’s office or their child’s school, for example – are authentic,” Schweikert and Hassan said. According to the **FTC**, Americans received 52.5 billion robocalls in 2025, and texts and phone calls were among the most common methods used by scammers. The median losses for phone scams were $1,835, and $1,000 for text-based scams.